Service terms & consumer rights服务条款与消费者权益
This page explains ICATEA's general education-agent service scope and after-sale approach. Your service confirmation or written agreement will set out the details for the particular course or service, subject always to rights that cannot lawfully be excluded.本页说明 ICATEA 教育代理服务的一般范围与售后处理原则。具体课程或服务以付款前确认书或书面协议为准，但任何依法不得排除的消费者权利始终保留。
We confirm the service provider, scope, delivery format, fees and currency, likely timing, third-party costs, start conditions, cancellation and refund terms, and any material limits. Ask questions before accepting the service confirmation.我们会确认服务提供方、服务范围、交付方式、费用与币种、预计时间、第三方费用、开始条件、取消与退款条款及重要限制。接受服务确认前，您可以就相关内容提出问题。
A change-of-mind refund is not automatic in every case. It may be limited once a booked service has begun, reserved capacity has been used, or digital access has been supplied. Any applicable cooling-off right, agreed cancellation term and mandatory consumer right still applies.个人改变主意并非在所有情况下都自动产生退款权。预约服务开始、名额被占用或数字课程权限开通后，退款可能受到限制；但适用的冷静期权利、已约定的取消条款及法定消费者权益仍然有效。
Tell us promptly if a service is delayed, materially different from the agreed scope or not provided with the required care and skill. Depending on the issue and applicable law, a remedy may include correcting or re-performing the service, rescheduling, a price reduction, cancellation, or a refund for the affected or unused portion.如服务延迟、与约定范围存在实质差异，或未达到应有的谨慎与专业水平，请及时联系我们。根据问题性质与适用法律，处理方式可能包括纠正或重新提供服务、改期、减价、取消，或退还受影响及未消费部分的费用。
For prepaid services, the written confirmation records what will be delivered and how unused amounts are handled. If ICATEA cannot provide the agreed service, we will offer an appropriate lawful remedy, including refunding the undelivered prepaid portion where required.预付式服务的书面确认会列明服务内容及未消费金额的处理方式。如 ICATEA 无法按约提供服务，我们将依法提供适当处理；法律要求时，包括退还未交付服务对应的预付款。
Education agent boundaries教育代理服务边界
ICATEA may help compare study options, explain published provider information, prepare applications and portfolios, organise interviews and communicate with education providers. Where we formally represent a provider or a material referral or commission arrangement applies, we disclose the relevant relationship.ICATEA 可协助比较学习选择、解释院校公开信息、准备申请与作品集、安排面试及与教育机构沟通。如我们正式代表某院校，或存在重要的推荐费或佣金安排，我们会披露相关关系。
We do not decide or guarantee admission, scholarships, certificate issue, visa grant, employment or professional registration. Requirements can change and are confirmed with the relevant institution, issuing body, employer, regulator or government authority.我们不决定或保证录取、奖学金、证书签发、签证获批、就业或职业注册。相关要求可能变化，应以院校、发证机构、雇主、监管机构或政府部门的当期规定为准。
ICATEA does not provide Australian immigration assistance unless that work is performed by an appropriately authorised registered migration agent or legal practitioner under a separate service agreement.除非由具备相应资格的澳大利亚注册移民代理或执业律师依据单独服务协议提供，ICATEA 不提供澳大利亚移民法律协助。
Questions, cancellations & complaints咨询、取消与投诉
Email enquiry@icateaglobal.com with your name, service, payment date and the outcome you are seeking. We will review the agreement, delivery record and applicable consumer rights, and explain the proposed response.请发送邮件至 enquiry@icateaglobal.com，注明姓名、服务项目、付款日期及希望的处理结果。我们将核对协议、交付记录与适用的消费者权益，并说明拟采取的处理方式。
Contact ICATEA联系 ICATEAGeneral reference points一般参考依据
Australian Consumer Law guidance Australian education agent Standard 4 Australian immigration assistance rules 中华人民共和国消费者权益保护法 中华人民共和国消费者权益保护法实施条例 This page is general information, not legal advice. Service-specific terms remain subject to applicable mandatory law.本页为一般信息，不构成法律意见；具体服务条款仍受适用的强制性法律规定约束。